Return and Refund Policy

Gripset Accredited Practitioner Program (GAPP)

This policy applies to all course bookings made through the GAPP Shopify store. By purchasing a course, you agree to the terms below.

1. Full Refunds

You are eligible for a full refund if you cancel your booking at least 24 hours before your scheduled course start time. This applies whether you have made the wrong course choice, changed your mind, or can no longer attend.

Refunds are processed back to your original payment method and may take 5 to 10 business days to appear, depending on your bank or card provider.

2. Date Swaps

If you need to change your course date, you can swap free of charge, provided you request the change at least 24 hours before your original course date. Contact us as soon as you know you need to reschedule so we can confirm availability on your new preferred date.

3. No Refunds After Course Completion

Once you have completed the course, you are no longer eligible for a refund. Course fees are non-refundable from the point of course completion onward, regardless of the outcome or your accreditation result.

4. Cancellations and Requests Made Within 24 Hours

Refund and date swap requests made less than 24 hours before the course start time are not automatically approved. These situations will be reviewed on a case-by-case basis. Please contact us directly if you find yourself in this position, and we will do our best to work with you.

5. No-Shows

If you do not attend your scheduled course and have not notified us in advance, this will be assessed on a case-by-case basis. Please get in touch as soon as possible if something has come up, as this will affect what options are available to you.

6. If GAPP Cancels or Postpones a Course

If we need to cancel or postpone a scheduled course session for any reason, you will be offered a full refund or a free reschedule to another available date. We will notify you as early as possible if this occurs.

7. How to Request a Refund or Swap

To request a refund, date swap, or to discuss a no-show situation, please contact our team with your order number and course date. We aim to respond and resolve requests promptly.

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This policy may be updated from time to time. The version displayed on our Shopify store at the time of your booking is the version that applies to your purchase.